SHIPPING & RETURNS
Shipping Policy
I’m a shipping policy section. I’m a great place to update your customers about your shipping methods, packaging and costs. Use plain, straightforward language to build trust and make sure that your customers stay loyal!
I'm the second paragraph in your shipping policy section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.
Return & Exchange Policy
We hope you are happy with your new product(s). If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange.
Returns
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
​
Return Process
To return an item, please email customer service (returns@toss-store.com) to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
​
The Official Supplier Store Inc.
ATTN: Returns
RMA#:
72 Longwood Drive
Waterloo, ON N2L 4B7
Canada
​
After receiving your return and inspecting the condition of the item, we will process your refund or exchange. Please allow at least thirty (30) days from the receipt of your item to process your refund or exchange. We will notify you by email when your return has been processed.
​
Damaged/Defective Product(s)
For defective or damaged products, please contact us following the process in our Return Policy to arrange a refund or an exchange.
​
Exception
Custom products are not eligible for refund or exchange.
​
If you have any questions concerning our Return Policy, please contact us at returns@toss-store.com